|Address:||25391 Commercentre Dr Suite 200, Lake Forest, CA 92630|
|Working:||7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 10AM–5PM Closed|
Being a veteran and having received a offer from Monster Loans to refinance my VA loan , I called and was greeted by Andy Ropac, this young man walked me through the process as to complete the process, it was very easy and within minutes he began the process to start the loan application. Andy gave me so much information within 30 minutes I was in disbelief. Andy handed me over to Elaine Jaezan the loan processor who was an absolute delight to work with. They email you a request of information and or documents, you send it back and within a day or so your loan is being processed. The entire staff at Monster Loans are helpful and just a joy to work with, they provide exact information in a timely manner, you never have to guess your status because they are in constant contact with you. I closed on my loan in less than 30 days with zero issues. I have recommended Monster Loans to several friends. Not using Monster Loans would be a mistake, they are like family and have treat you like family. Great Company.
UNTRUTHFUL! We called after getting their finance rates in the mail. We SPECIFICALLY TOLD THEM WE WERE NOT INTERESTED IN AN ARM LOAN. They said it WAS NOT. So we gave our approval to run our credit. After obtaining our credit (excellent ratings) they told us they were unaware we had a jumbo loan (we were 1 payment over the threshold). Then they said the interest percentage was for an ARM. We reiterated we were not interested in an ARM and said we would have never agreed to proceed if it was. The representative advised we had to read the fine print on the back of the mailed notice. We responded that we SPECIFICALLY asked over the phone and would have not wasted our or their time, not to mention the hard inquiry on our credit report. S-H-A-D-Y. Business practice like this contributed to the housing bubble burst 10 years ago.
UPDATE: NOTICE 75% OF THE 5 STAR REVIEWS END EXACTLY THE SAME! DONT FALL FOR IT! I just called for to be taken off the mailing list. The tech Jason (ID227) was so rude, he practically harrassed me for not wanting to use thier services. Well why dont you want our letters? Your not interested in saving money? Do you not like our company? But why wouldnt you want to save more money? Why are you so against our company? And so on. I asked to speak to his manager and the mananger, Manuel, gave an obvious sarcastic "i apologize for that" and sent me on my way. What a wonderful way to treat potential customers you send 10 letters a week too trying to gain thier business. I rather pay the extra $30 and get treated correctly.
MonsterLoans (specifically Jai Pai and Kristen Gibson) was a pleasure to work with. If only everybody could execute their job the way these two MonsterLoan professionals do. Both were professional, courteous, patient, AND good at their jobs which made my side of the refi process much smoother and more palatable. Any challenges (both instrinsic to the process, or personal in nature) that arose in the midst of the process were easily addressed. If I have any mortgage-related concerns/questions in the future, I will certainly be getting in touch with them. Thanks again Jai and Kristen! 10/10 and a couple of A++ on top.
As a new homeowner, refinances are extremely confusing. But with Mobster Loans, Kristi was there to help me understand exactly what was happening and answers any questions I might have. If she did not know the answer, she would find out and then get back to me as soon as she could. Months after my refinance has been completed, she has continued to offer her knowledge, advice and expertise in answering questions and solving issues that have come up. I can not be more pleased with the personal service that Monster Loans offers. Thank you for making my first refinance experience an excellent one!
My wife and I had to refinance the house due to personal circumstances. I contacted Monster and talked Nick Souza. He started the loan process and helped get us a VA loan saving us a lot of $$. Kristen Gibson helped as well with our loan. Both Nick and Kristen were polite and very professional. They kept us informed of the process and found ways to save us more money. Whole process took less than 30 days. Best decision we could have made contacting Monster loans. Thank you Nick and Kristen for all you did and making the process easy. Not to mention making our lives better!!!!
My only Good experience was with Scott Petite, so professional and caring for my needs. All other corresponding that I had to initiate with the loan officer Elaine Juezan was erratic, slow, no responses, well over 3 months only to be turned down for loan. At one point she actually forgot who I was. I recommend not to utilize monster loans unless you have months to waste. The website is not truthful and I recommend any other mortgage company than this shameful company.
I recently re-financed my home and went through Monster Loans. I was kindly greeted by a loan officer named Mr. Andrew ( Andy) Ropac. Andy was extremely user friendly and very clear and concise with the process. I was more or less hand carried through the process with absolutely no snags. Andy was very professional and kept me informed at all times. I would highly recommend that you choose to work with Andy if provided the opportunity. You will be extremely happy.
Carley Crowhurst at Monster Loans smashed all the anxiety that comes with doing a mortgage refi - every step of the way, she was there. She is the most personable and compassionate person in the business and made the process as easy as possible. I highly recommend Monster Loans for anyone (especially veterans! ) make them your first call and I hope you get Carley in your corner
Worked with Heather August in person for our first home. She was extremely professional and great to work with. She walked us through every step of the process and was super patient with answering all our questions. Customer Service was out of this world and I am grateful I was linked with her. Could not ask for a better person to help us.
I called Heather August to find out some information to refinance my home. I loved how honest and professional she was. She helped me see what steps I needed to take to refinance and get the best rate possible. Thank you for your authenticity and helping me make the best decision for my situation. I will always recommend your services.
I applied for a loan and worked with Heather August. I found her to be professional, kind and helpful. It happened to be the wrong time for me to refinance, but in the future, I will definitely have her take care of my refinancing needs, and I highly recommend her to anyone else who needs help with a mortgage loan.
I wanted to do a refinance on my home and I worked with Jai and Elaine from monsterloans and they were great. They both went above and beyond to ensure that my wife and I were very informed and happy with the deal. I would highly recommend anyone looking to purchase or refinance go ahead give these guys a call.
I called in about a cash-out VA refinance and spoke to Jordan Saceda on 9/1. He walked me through the process and let me know all documents that I would need to collect. Jordan was very helpful throughout the whole process and our loan processed quickly. We received the money in our bank account today (9/26)!
We had the best experience Jordan Saceda was amazing he walked me through every step of the way always answering my calls and easing any concerns. So professional I would recommend Monster Loans to anyone. We had our loan funded by day 26 I was amazed at how fast and how professional Jordan was!
I was thoroughly pleased with my refinance and was grateful to work with Nick Souza. He was able to lock in a great rate and walked us through the entire process with ease. They were even able to locate a notary while we were on vacation in Sedona that came to us so we could close on time.
I want to give my thank you to my Loan Officer, Jai Pai, at Monster Loans.. Me and my husband are very pleased with his professionalism and help throughout our Refinancing of our home!! I highly recommend him to help you refinance your home. Once again thank you so much Mr. Pai.
Carley Crowhurst and her team have been great to work with while refinancing our home. Always quick to respond to questions and concerns throughout the whole process. Very professional and organized in letting you know where the loan is through the process. Very good experience.
I just completed the re-financing of my house. It went very smoothly and was very fast. Andy Ropac and Kendra Morton assisted me all the way through the process. Their professionalism and dedicated customer service speaks volumes for Monster Loans. Thank you guys.
Excellent service and commitment from start to finish with my home refinance loan. I worked with Andy R. and Kristen G., which were both very helpful and responsive to any questions throughout the whole process. I would definitely work with this company again!
Carely Crowhurst and her team did an excellent job walking me through, step by step, to get a loan that not only helped manage my mortgage payments but also help reduce some debt. I highly recommend using her services to support your financial needs.
The Monster Loan Officers were really helpful in getting my loan approved in a timely manner. Jordon Saceda is a great loan officer as he made the Loan process and paperwork easily accessible and convenient. Thank you Monster Loan team for the help
Aldo really assisted me with getting the loan process started. He stayed in touch and actually walked me through the beginning of it. He was very knowledgeable and very professional. Would absolutely call him again if the need arises.
Andy Ropac was great to deal with he always answered questions and got back to me in a timely manner. I would highly recommend him as the person to deal with when calling monster loans. A++++ service from Andy well done.
My experience with Monster Loans is outstanding. Courteous and attentive representatives, best rates and quick processing. I recommend this company and I will be working with them for all my loan needs.
I recently refinanced my mortgage with the help of Nick Souza there at Monster Loans. He made the process easy and found me a great rate for a conventional 20 year loan. Give Nick a call.
Just recently refinanced my home loan with Andy Ropac and through the entire process he updated me weekly and communicated everything to a "T". Definitely will be working with him again.
Excellent customer service and satisfaction. They will go the extra mile to assist you and ensure your needs are met. I have recommended and will continue to recommend Monster Loans.
Excellent customer service. Very honest and upfront about the process and end results. Projected timeline for a cash out refinance was 32 days and we were finished in under 30.
My experience with Heather August was a breath of fresh air! So helpful and enthusiastic! I highly recommend Monster and I will always choose them for my future loan needs.
Great customer service from start to finish. Nick Souza worked directly with me and provided great information and guidance making the process too easy!!!
Nick Souza made refi so easy. Nick made it easy and was so organized that sending docs over internet was even easier. 5 star loan officer.
Amazing experience!!! Worked hard for me... quick response and ultimate professionals!!! Thank you for all your hard work and dedication!!!
Loan officer Jordan was a five-star in my opinion very helpful from beginning to finish and me and my wife really appreciate him high five
Eduardo Mariana sandoval
Had a quick and great experience. Carly Crowhurst our loan officer was very friendly and helpful. Overall painless process
Aldo was outstanding in helping me with my refinance and provided all the knowledge needed to complete this process
PLEASURE TO WORK WITH GREAT CUSTOMER AND WAS VERY HONEST PUT ME AT EASE! THANK YOU HEATHER AUGUST!
Hannah and Brandon were great. Very fast with loan refinance.
Awesome place to work, the best of the best.