|Address:||337 State St, Orem, UT 84057|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed|
I have been a member of DFCU since 1982. Over the past several years, the approach to technology and customer service has taken a very serious downturn. The most recent update to their website was poorly designed with very little work towards best practices. There are several areas where data is placed in tables where it does not fit, or that it is not relevent to the data you are currently looking at.....the main Dashboard is not really a dashboard at all, but rather a place DFCU uses to promote itself. Menus are jammed together in an in-cohesive way, and are not really designed to relate visually, and the whole website seems to lack the basic idea of making things simpler. Cannot imagine how this got rolled out without someone mentioning just how poorly it is designed. Finally, do not bother calling and complaining, if they were looking for feedback, they would have beta tested the interface before they rolled it out. I already opened a new account with another CU.
I have been with Deseret First Credit Union for about two years now. Sure the tellers may be great, but the administration departments of this credit union has made my time with the credit union a miserable two years. In my opinion there is no difference between Deseret First Credit Union and the typical loan shark. As of this month of January I plan to move all of my accounts including my business account that flows an average of 200,000 dollars a year through my accounts. Good luck Deseret First Credit Union with your immoral business practices.
I like banking with DFCU. I just wish there was a closer location to where I live. This Orem location is the furthest north they go in Utah County. Lehi, Saratoga, Eagle Mtn, AF, PG, Highland, Alpine, and Lindon residents that bank here all have to travel so far to take care of little things that only take a couple of minutes, but can only be done at a branch location.
I LOVE DFCU. I have had an account at many different banks over the years, Deseret first has the best service & the best rates of any bank I have banked at. I have a very hard time believing the negative reviews.
We have a loan through this credit union and there was a big misunderstanding. And they helped us a lot!!! Other than a high interest rate because we have an account somewhere else
I have been with DFCU since 1977. As they have grown I have felt their service has been compromised.
Great bank, have had a great experience since joining over 6 yrs ago.
I had problems years ago, but I found them very nice and helpful now
Great bank amazing service. Very friendly.