Category: | Bank |
Address: | 10011 Gravelly Lake Dr SW, Lakewood, WA 98499 |
Phone: | +1 253-305-5370 |
Site: | locator.chase.com |
Rating: | 2.8 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed |
CH
Chris Sites
We went in today at about 1700 and was sitting there for about 10 mins. A lady went up to the guy before us and talked to him in when they were done she walled away and I was watching her hanging out talking to her co workers. Another 20 mins go by and she calls the other banker and tells her to send us away because she has 10 mins before she get off work. I had already told them that I already started opening my account and all I had to do is out one paper on file and I was done and it should not take 10 mins. Even if it did, good customer service would not sit behind a counter talking to co workers for 30 mins and then send us out with 10 mins left. I will not bank with yall. That was horrible service.
UK
UK206 Lg
Waited 45 minutes to open a savings account. Asked several times if someone was available to help me, was told no one was. Four employees were standing in a corner talking about a party. Horrible service never got any help going to a different bank. Chase you might want to take a class on customer service 101.
KI
Kimberly Gilliland
Everytime i come to this branch they are short staff and everyone takes their time. i was behind 5 people waiting for a banker and the only banker that was working was walking super slow to the back and stopping and talking with her coworkers. It was aggrivating to myslef and everyone eles that was waiting.
JU
Judi Kidd
Web site is great, app is really good, love the ATMs. But do not even attempt to get personal service anymore at local branch. Long lines, no one answers the phones. Want to see a personal banker? Load a book from Google Play before you go, because you will be waiting a very long time.
JE
jeff bearce
Great personal service with very low wait times. We have been banking with Chase for 3 years now and have always had great service and experiences with them.
JE
Jesse Richmond
Nothing good about this branch, rude people had to wait 45 mind to talk to anyone ... sucked
GA
Gary Johnson
Waited forever.......... While plenty of the bankers looked unoccupied
JO
John Scott
Bad service bad people
KI
Kishor Neupane
good one.