Category: | Loan Agency |
Address: | 16425 N Pima Rd #200, Scottsdale, AZ 85260 |
Phone: | +1 800-251-9080 |
Site: | quickenloans.com |
Rating: | 2.7 |
KR
Krystal Baremore
I had a terrible experience with Quicken Loans trying to get a mortgage. We went with them because they had the lowest rate of the handful of places we looked at. Perhaps we should have looked at more options before settling. I got the impression they did not care about us one bit nor did I feel like they saw us as people. They told my husband his salary alone qualified for the loan and the process would be easier to just use his information. I guarantee you it was more difficult because I assume his salary just barely qualified and because of it they badgered the heck out of us for documents and proof for every little thing. They were so nagging and nitpicky and kept coming back with requests that three days before closing we were threatened with not being able to get the loan unless we provided documents within the next three hours. Luckily we got them in time but having to go through that I felt was unnecessary. A lot of their badgering had to deal with them wanting information about my finances which they didn’t want two months prior because it would “be easier”. The fact that they assumed my finances didn’t matter at the starts shows extreme ineptitude and lack of organization. Further, at one point they even asked me to prove my residency because for some undisclosed reason they thought I didn’t live with my husband. One other annoyance was we had to provide a receipt at one point during all this and we received an electronic document with official company letterhead saying the payment was received and processed but apparently that wasn’t good enough proof we paid. We had to provide additional information from the bank that we paid this certain transaction. That only scratches the surface of the headaches. Overall, it was a very stressful, infuriating process and I will never use these people again and do not recommend them.
AJ
AJ Medina
Worst experience I have ever suffered through, and the loan has not even closed yet. Not only do I regret choosing to use Quicken Loans, I regret I cannot give a lower rating than 1 star. I have had to submit documents more than once, because they cannot find them, documents submitted are to be reviewed and updated on their tracker within 3 days, however, documents submitted to my Client Care Specialist 9 days ago are still not processed or reflected as received on the MYQL tracker. My mortgage specialist sends me an email and lets me know "the tracker will be updated eventually" while the previously assigned Client Care Specialist, the one whom the aforementioned documents were sent to send me an email today telling me who my new Client Care Specialist is, I would be better updated by him and wanted to provide that clarity before i head put. The final insult is he hopes I "have a smoother process going forward". No mention of the documents I sent to him, no mention of the status of my loan or why I was reassigned to another CCS. I would seriously consider using another lender because the 5 star reviews are false based on the experience I have had so far.
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Sammy Perez
I was trying to obtain information from the website about refinance rates & closing costs. It asks you for your contact info first, then you get called. I was then connected with Gina from the Scottsdale office who I asked multiple times for simple information, but she insisted on proceeding with a full application first (because this counts towards their sales quotas). When I explained I just want particular information first before proceeding to applying she became agitated, rude, then stated for me to call her back when I was serious about applying. I could not believe her unprofessionalism. Needless to say, if I were to proceed with a refinance with Quicken, it would only be if a supervisor assigned me to a wonderful & professional representative.
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Andrew Luckie
Great company to work with refinancing my home! I have nothing but positive things to say about Quicken Loans as they provided me with awesome customer service and Seth who was the one I dealt with closing the loan and discussing what documents I needed to upload on the website was more that cool and down to earth and helped me close my refinance in 11 days! The one thing that helped close so fast is have your documents in order and get it to them promptly. I was lucky to have all my info digitized and my accountant had all my prior tax information digitized as well. Overall hands down great company and painless process. Will definitely be doing more business in the future with them.
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Ailin Sidney
HORRIBLE, HORRIBLE COMPANY! THIS IS MY SECOND CLIENT WITH QUICKEN LOANS..FIRST ONE TOOK 60 DAYS OF BEING UNDER CONTRACT TO LET US KNOW SHE DID NOT QUALIFY...SECOND CLIENT NEVER RECEIVED A SINGLE LSU AFTER MANY REQUESTS, EVERY TIME I CALLED I GOT ROUTED TO SOMEONE ELSE, PRIOR DAY TO CLOSING ON THE HOME THEY REQUESTED AN ADDITIONAL 3 WEEKS EXTENSION, ANOTHER CLIENT LOSING HIS DREAM HOME DUE TO THEM..THIS COMPANY IS A JOKE!!! I NEVER LEAVE BAD REVIEWS BUT THIS IS A FIRST, THAT SHOULD TELL YOU ENOUGH.
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Carlene Overly
My husband and I decided to use Quicken loans and I cannot tell you how blessed we feel that we did. The loan process was great and our loan processor Marco Andrade was very knowledgeable and his follow up was superb. Thank you Marco Andrade, Heather Levine for your help. We will definitely use QL again for future purchases.
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Sandy Deahn
My home loan advisor signed us up to buy a point to lower the interest rate without saying anything. Yes, I had documents to review, but it would have been nice if they had been up front with us. It cost us $1800 and I did not want the point.
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David Weier
Attempted to get a quote for the current interest rate and costs for a refinance. They refuse to give me any quotes without running my credit. BIG RED FLAG!!!
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Jeannette Stinson
Quicken was an amazing experience. Perfect customer service and 2 weeks to do a VA refinance for our home. Saved us lots of money and time!
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Edward Husarcik
They will not stop calling me! Please stop!
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Alley Saltz
Quicken loans is the best! Hands down.