Category: | Credit Union |
Address: | 3720 NW 13th St #10c, Gainesville, FL 32609 |
Phone: | +1 352-377-4141 |
Site: | flcu.org |
Rating: | 2.8 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed |
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Farzad Fani Pakdel
FCU and specially Debbie Drake the loan officer are great. I was in search of getting a loan to buy a condo in Gainesville, and my first Real State Agent recommended to get pre-approved by Debbie. Even if I had different agents after that (because I am super picky), but I did stick to Debbie to the end. I finally decided to buy in Magnolia Place and it was a hot deal so I needed the loan ASAP, Debbie asked me from day one for all needed documents and she exactly gave me a picture of all costs and things and approved me within 24 hours of all documents provided, and the offer did not change at the time of closing. I tried to shop around, but most major banks said they do not do condos, SUNSTAE however, pre approved me for lower rate?????? BUT when it came to finalizing the loan, they brought excuses, and said oh you have so much balance on one of your credit cards, I went and paid my balance in cash and came back in a month, applied again.... and then they said .... Oh sorry we do not do that specific condo!!! Then why in the hollow you wasted my time.... So in Summary, Good things: 1- Debbie Drake is a real loan officer who is directly talking to the source of money, she tells you what it means, unlike those un-experienced Sun state agents who put the info into computer and just tell you things they do not have any clue... 2- Another thing I liked greatly about her is as of today, even 6 month after my purchase, she still answers my emails and questions immediately, even if it is not her job and she has no steaks in it, 3- All other FCU personnel are really friendly and helpful, I have a regular account there and Monica helped me few times and she is great as well. 4- No false advertisement… 5- very personable, strong human factor as opposed to machine! Good old fashion Any thing not good?? Well, they do not have fancy shiny buildings like sunstate... but I guess that s because they do honest banking and do not make lots of profit for themselves! a none-profit more honest institution :) PS- I like the sunstate people and they were nice, it was just really frustrating how they have this fake system and you always talk to people that are intermediate, they basically collect your info and computer makes a false promises then the reviewer will say sorry.
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Jamie Sue
Randomly locks you out of your account, botched website, terrible customer service, have had my account changed without my permission (added a credit to my account and then promptly transferred funds out thus causing me to pay interest). Scams. Wade, the assistant manager is a crook. Just avoid if you can. There are way better credit unions in Gainesville.
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Andrew Newcomb
Insanely incompetent bank. Sent letter saying they declined a loan that was actually accepted and showing up in the account. Online logon screen impossible to use. Still uses Payment BOOKS in year 2016. Customer service rude.
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Guillermo Morales
If I could give them ZERO stars I WOULD!! These people are underhanded and apathetic. They WILL try to steal from you with unjustified fees and employee and MANAGER INCOMPETENCE is RIFE!!!!
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Layne Brown
Love the smaller branch on 13th St. Nice helpful staff; Quick, easy, & very convenient!
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Alex Wilson
This location is fair. Not the best but you can get by.