|Address:||15215 Shady Grove Rd, Rockville, MD 20850|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM Closed Closed|
The manager of the Bank Miss Chi , she is very patient , I had an issue with my account I try to fix that on tel call but no body could fix it for me, then i decided to go to one of the branches to ask for it. she spend an hour for me with kind and finally after many call that she did she fixed that for me. i decided to close my account but because of her i changed my mind and i keep it. only people like her deserved position like this.
Chi IKEDE IS A unproductive and complete reactive branch manager. There is 15 clients in line with only one teller and 6 employees at the branch. Stoped by the Rockville branch and I had the absolute worst customer service I could have ever experienced. Chi Ikeda is a terrible branch mananger, very hostile environment here at this location. Employees are reactive rather than proactive.
Wow. Aweful customer service. One teller on a Friday afternoon. They were unable to do a simple deposit for me without making phone calls and making me wait 20 minutes. My boa accounts have been open for 15 years with a large balance. A small deposit should not cause problems.
Visit on Friday around 10:20 am, no parking, drive thru is NOT open on Friday, there is No Sign to indicate this! inside has 1 teller. Busiest day of the week! Terrible management. ...
Went to get something notarized was told I had to make an appointment smh when I went to the one in my area they saw me that day without an appointment
Quick service, and fast. One of the kind. Bank of America have lost the sense of customers service.
One teller on a Friday is poor management. Took 35min to get to the teller. Awful customer service.
Horrible branch: never know if they are going to be open, very unreliable.
slowest boa in the area. must be understaffed.