|Address:||7 Merrill Industrial Dr, Hampton, NH 03842|
|Working:||8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed|
A Private User
I got a great rate, but my experience with Blue Water Mortgage was otherwise extremely frustrating. I have refinanced my home several times and have never come across such a low level of service. Poor lines of communication, lax follow-up and slow response times characterized my transaction with them. This, despite the fact that I answered every one of their requests for additional information or documentation within 24 hours. I started this process in mid October of 2010. I am a busy professional whose work schedule is heaviest from Thanksgiving to New Year’s due to annual insurance expirations and I needed to have things done before that, which I impressed upon them several times. Never the less, when they needed more information about my tax returns and I immediately gave them my accountant’s contact information, they did not call her for a week. They said they might need more information about the owner occupancy rate from my condo association, and then did not actually request that information for another 10 days. Phone calls often went unreturned or were cut off while on hold. They had difficulty dealing with the fact that my personal mailing address of more than 20 years was different from my residential address, a problem I had never encountered with any other mortgage broker. When a closing date was finally established, it was on the last date of my rate lock and, due to my workload, I had to rearrange my schedule extensively to make the date. AFTER closing, astoundingly, I became aware of concerns from the new lender about whether I lived at the property and if the pay off to the previous lender had indeed been for my home because of Blue Water’s confusion over my different personal mailing address. I myself then had to provide additional documentation for the new lender to resolve these issues. Luckily I can make my mortgage payments online as I have yet to receive ANY correspondence from the new lender at my personal mailing address and it is now more than 3 months since the closing. Blue Water Mortgage demonstrated to me the most amazing combination of unprofessionalism and incompetence that I have ever encountered in such matters. That they sent me cards for the holidays and my birthday afterwards does not change these facts.
Before working with Roger and Blue Water Mortgage I was originally working with another mortgage lender (as an acquaintance of mine worked for that company). I am a first time home buyer and when working with this other person I felt clueless to how the process worked. All quotes I received were basically just a final price and the total closing costs. While I was new to the process and didn’t really know better, I felt there must be a better option. I mentioned this to a coworker who recommended Roger and Blue Water Mortgage, so I decided to shoot Roger an email, I am so glad I did. Not only did Roger respond much quicker than the person I was working with originally, but included a complete breakdown with all costs included. In addition to much better service, Roger and his team provided cheaper closing costs and a better rate. This resulted in a mortgage payment much cheaper than what I was told with the first person I was working with. Last thing to note was not only was it great to work with Roger but the rest of his team (Paula and Lee) as well. I can’t recommend them enough!
As a first time home buyer, I had no idea where to begin with the mortgage process. Our realtor referred us to Blue Water to get pre-approved and we were fortunate enough to work with Rick Schlager. Even before we made an offer, Rick was extremely helpful and made sure we would be able to get approved for the condo we ended up falling in love with. Once the actual closing process started we stuck with Blue Water since our experience had been so positive thus far. They also have lawyers who will look over your P&S free of charge, which is a GREAT help during the stressful process. Rick was always available to answer our never ending questions, no matter how simple or small. I would 100% recommend Blue Water to anyone, especially first time home buyers. They made the entire process seamless.
We had a fantastic experience with Blue Water Mortgage. We were refereed to them by two of our friends, we would defiantly refer anyone looking to purchase a home to work with them. As a first time home buyer we had no idea how to start the mortgage process and what to expect. John Riley explained everything to us. Whenever we had a question, which I had many he always picked up his phone or called us right back. He always wanted to make sure we understood what he was saying. Everyone at Blue Water was great they all worked together to help us close. I would recommend anyone looking to buy a house to use Blue Water Mortgage you will have a great experience just like we did. Everyone who is a part of Blue Water is very helpful and caring. They are the best!!!
Working with Blue Water Mortgage Corp was a great experience. My wife and I could not be happier with the process. We felt like anytime there was a question or a concern that it was answered and addressed quickly, we had all the information we needed to know what needed to happen each step of the way. The effort was made clear on what was expected of us, what we needed to provide and when. We felt like we go personal attention, it felt like we were their only clients. From the initial interaction and Application process all the way to the closing date we felt informed and we felt like Blue Water had everything under control. The closing was able to be done a week early and it was a breeze. I highly recommend Blue Water Mortgage
Roger worked with me on an extremely complicated deal, and his knowledge, persistence and excellence helped to pull everything together. He invested the time and effort needed to make the deal happen. I had other mortgage companies that would not take on this challenge, but Roger stepped up to the plate and made it happen. I also did another deal with Roger that went extremely quickly and efficiently. Roger would not rush through his calls with me, but take his time to outline all the steps needed. After working with Roger I don’t think that I could work with another loan officer again. I would highly recommend Roger to anyone who is in need or a mortgage.
We started my home buying experience we where told by many mortgage companies we had to wait 3 years. I was doing a VA loan. We were told 3 years due to a bankruptcy. We found Danielle French at blue water mortgage. She told us the truth we could get a mortgage 2 years out. She was able to answer all of our questions. She was available all the time. We did get a great interest rate. We also found that the people who work behind Danielle was also helpful. We have already referred family to Danielle. They have done one loan with them and will be closing on a second home loan with them soon. We have been in our new home since November.
My husband and I recently went through Blue Water Mortgage as first time home buyers with the assistance of Derek and Jay, whom made the process painless. They both made themselves readily available to answer any questions or concerns throughout the entire process. They were extremely attentive and answered with timely responses. They completed the bulk of the paper work, asking for bits and pieces along the way. I was impressed with their level of knowledge and ability to be flexible. Our realtor was also impressed with how easy they were to work with. We would highly recommend using Blue Water Mortgage. Derek and his team ROCK!
Blue Water Mortgage was recommended to us by our realtor and we are so glad she did! This is our third time buying a home and Blue Water helped to make the home buying process a breeze for us. We were able to get pre-qualified for a mortgage within 2 hours of contacting Roger at Blue Mortgage! Every email or phone call was returned promptly. Roger and his staff made sure everything went smoothly. I highly recommend Blue Water Mortgage to anyone who is buying a new home. I know our memories of the process is filled with good ones!
My experience with Blue Water Mortgage was wonderful. As a first time home buyer, I had many questions and concerns. Laura patiently guided me through the process, explaining what was happening each step of the way. My home purchase was on the complicated side, but Laura took every bump in stride, and went the extra mile (several times) to make sure that my closing went smoothly and happened on time. I would highly recommend Blue Water Mortgage to anyone purchasing a home.
Laura was great to work with! She took the time to answer all my questions, kept me updated on the process, and helped to make sure everything went smoothly. Laura took the worrying out of the process, and I knew that I could trust her to look out for my best interest.I really appreciate everything she did and how great she was to work with. I will be using Laura for all my future buying or refinancing needs and I would definitely recommend Laura to all my friends!
We were referred to BlueWater Mortgage through our bank, The Provident and it was a great experience. From the start our contact, Scott, was always attentive, informative and professional. He worked out a great rate, helped us get all of our paperwork in order and answered all questions whenever needed. All of this came together to ensure a smooth and easy closing. I would certainly recommend Blue Water Mortgage to anyone shopping for a mortgage or refinance.
Roger & Blue Water was recommended to us by our real estate agency. Roger was great to work with, always available via email or phone to answer any questions. He walked me through the mortgage process as this was my first time purchasing a home. Lee & Paula his assistants were also very helpful. Everyone kept in contact and let you know what to expect for your next steps. I would definitely recommend Blue Water Mortgage! Thanks for such a great experience!
Roger and his team at Blue Water Mortgage made our first time home buying experience a stress free and efficient one! My fiance I cannot thank the team enough for their responsiveness, attention to detail, and overall care demonstrated throughout the process. We chose Blue Water over other options for these very reasons and we hope others choose to do so as well. I would highly recommend Blue Water to others in search of a mortgage broker!
It is rare to find a business that is so dedicated to its customer base. Blue Water Mortgage was able to close faster than much larger firms. Blue Water Mortgage maintained a constant, very professional communication throughout the mortgage process, which was very helpful since I was a first time home buyer. It was a pleasure doing business with this great company, and I would recommend them to anyone looking to purchase a home!
Hiccups are always to be expected with an FHA and a first time home buyer. I would recommend the organization and effort with a 10. They worked through a ton of grey area to get to the nuts and bolts of a few last minute road blocks. I really felt like they were putting in the extra effort for me. I would absolutely recommend Blue Water to any first time home buyer. Great job!
We have used Blue Water for our home purchase and also refinance. Both times have been executed flawlessly, Roger and his team are truly best in class! Both closings were complicated and there were no issues or last minute errors, I trust them and would highly recommend them. Everyone at Blue Water is passionate and caring about the work they do!
Very professional and extremely knowledgeable. Blue Water will get it done and answer any questions you have along the way! This is the second time Roger has helped me buy a house and although I hope to not need him a third time, I would recommend him to anyone that need a mortgage. Great guy!
Laura Gibb from Blue Water Mortgage helped me obtain my first house with great hand holding and information every step of the way. Laura was always immediately responsive and on top of every requirement for a timely closing. Highly recommend Laura to anyone looking for a new home.
Chad and Ann made a horribly complex and intimidating process seem easy. Lots of moving parts, but the Blue Water team let us know what they needed from us and kept us on track to a successful closing. Thanks guys.
I called Blue Water Mortgage to compare rates I had received for my loan. I gave them all the info they required to provide me with rates, they pulled my credit and never called me back. Stay away from these guys!