|Address:||1240 E 9th St, Fl 26, Rm 2663, Cleveland, OH 44199|
|Working:||8:15AM–4:15PM 8:15AM–4:15PM 8:15AM–4:15PM 8:15AM–4:15PM 8:15AM–4:15PM Closed Closed|
Hello, I am currently banking with Navy Federal credit Union, which is a federally owned. Me and my spouse have been with them since 2011 and never had a altercation with them until a few months ago when they charged us severely fees while we had money being deposited and showing approval. We contacted them via phone and they told us that we would still be charged the fees do to their hold time on the checks deposited. And for the recorded we were never told of the policies nor the notified of the gold times if any. We need help and assistance with this companies unethical and untraditional business practices and the way they treat also very many services Memeber and their families. We have had 2 IRAs, 4 savings Certificates, 4 Credit cards and one big car loan and all have been paid on time and never late. We also have a savings account for a little daughter as well with 2 savings accounts. WE WILL NEVER BANK WITH NFCU EVER AGAIN AFTER WE PAY THE REMAINING BALANCES OFF. And when we called they told us we can not record them on when we were discussing, I wounded way, maybe because they know they are in the wrong.
This credit union is horrible. For an institution that is supposed to help veterans they are not even slightly intrested in doing business ethically let alone supporting veterans. My identity was stolen and this credit union not only allowed the abuse and misuse of my accounts, but when I notified them of it they froze my accounts. Each time I called and went to a branch they changed the story line. The end result is that tied up my accounts for weeks despite me making numerous phone calls and going into a branch over an hour away from me to provide whatever documantion they required for their investigation. They should be embarrassed by their behavior not only to a victim of identity theft, but to a veteran. Please take my advice and stay away!!!
We have been with NFCU for many years and never had a problem. Their main office is in Merrisfield VA. The branch in downtown Cleveland Ohio is were we go and will continue to go. Our children all have accounts there as well.
They gave me an auto loan with no hassle. They have always trusted me to pay on time. I have banked with them for years and will continue to do so because I trust them.
Great services! Great Customer service over the phone and in the Cleveland downtown branch!
My family love their business banking products. They are the model of superb banking.
Love this bank the products the service they reasonable and work with you
The best credit union to ever exist in the history of time.
Great bank great rates great people
I like there service overall.
These guys are very secure !
Best bank in America
Lou Ann Chamberlin