|Address:||2755 Commercial St SE #100, Salem, OR 97302|
|Working:||10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–2PM Closed|
I was convinced by the person who did my car loan to do a consolidation to one of their credit cards. She insisted it would have an 18 month introductory rate, even though I questioned the term on my paperwork, I trusted that what i was being told was true. of course it was not! Of course when I called to talk about why my rate changed after only 12 months, they said the person no longer worked there! Go figure. Now I am fighting for a second time to make them give me what I was told ( only given that term when I was reluctant to go through with the consolidation). I hope they do the right thing this time. Do your research before you work with this credit union.
I was a member of OCCU for more than 10 years, and have recently switched banks. A non-account holder and someone who I have been having legal issues with was given my account balances by Oregon Community Credit Union. When confronted with this breach in security the assistant manager tried to minimize it by saying they only released the balance information to the non-account holder. A different financial institution would probably be the better option, but at the bare minimum you should have notes put on your account that they should use extreme precautions when handling your information.
Megan in corporate is amazing at her job and as a human. She helped my husband and I with finding a way for us to save money to be able to afford a fabulous honeymoon:) This great woman even sent us a congrats on our wedding card which was totally above and beyond what was expected and blew our minds while giving us chills reading the sweet card... she is truly a sweetheart and we will always remember Megan and OCCU for helping us when we needed it most and just being an all around great company to deal with. Thank You again Megan!! Jarod and Angela appreciate you!!
....called in on the spur of the moment 2-15-2017 to check The balance on my RV loan without me having my account or ID number.....customer service found my account, my balance & interest paid for last year with a minimum of trouble in about 3-5 minutes with utmost courtesy. ....I like dealing with this establishment because I can tell they appreciate me in the kind manner in which my problem was managed .....thank you customer service.....
Great Customer Service... I am writing to you to express my appreciation for the excellent customer service which we had received from the Credit Union Personal Banker was very warm and accommodating, and very helpful to my wife and I with our personal car loan, I hope that this is the kind of service that will be present in all your OCCU Branches permanently as this is exactly what the customers want to have. Thanks again.
Always great experiences. The loan department is absolutely awesome, fast and easy to work with. Matt Nunez at the Eugene branch knows his stuff and make everything so easy!! Thank you for having such a educated and dedicated staff to service us members!
Used to have locations in Portland, but now I have to drive to Salem to get anything done. I have a personal line of credit, I thought the interest worked like a credit card. But the interest is applied per month not annually! I was never told of this.
Never had any issues with this bank. Super friendly people, new location is spiffy, and yes the ATM is advancing. but 4 instead of 5 stars because that parking lot is tight! Small turns and heavy traffic flow. Yike.
Great people. Very nice friendly and professional. The branch is extremely modern and clean. They have a nice advanced ATM machine. All-around a nice place to keep your money or to get a loan from.
Frustrating trying to get someone on the phone. After listen several times to what option to choose, spent 15 mins on hold only to discover it was still the wrong option. Very frustrating.
They have outsourced all of their departments, especially with fraud. Their app no longer works well at all. Time to find another credit Union after being with OCCU for 6 years.
Extremely poor customer service. Have been a customer for years and they are not the credit union I signed up for. The salem branch has an exceptionally creepy guy working there
The worst phone or online service, it took me about 17 calls to be able to get assistance to make a payment. The Low interest rate was not worth the stress.
Financed 2 cars through them both times they gave me the best interest rate and it was a very easy process.
Been with them for a few years now, always have great rates and very easy to work with.
Wrote a review about who they do business with,, funny the review disappeared.
I just paid off my car loan with them. Always been great customer service.
Friendly staff and ATM is open for members in a protected enclosure 24/7
Very helpful staff!