|Address:||1240 W 6th St, The Dalles, OR 97058|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 10AM–6PM Closed|
I have had nothing but problems with this bank since march. Everything from screwing me on a car loan to not being able to cash checks to my card not working to my pin on ny card being invalid. I tried calling the customer service on the back of the card and listened to 10min of advertisements and never talked to a human. When i finally got a hold of a human being they were not helpful. Had no explaination as to why my card or my pin was no longer working, just told me to change the pin and maybe that would work. The only reason why i am still with them is to pay my automated bills and that is all. They have become a god aweful credit union to work with over the phone. The loan advisor in office wss not compassionate and did not seem to care when my truck went belly up while i still owed money, then trying to get money back on a warranty i got attitude back for that. As far as im concerned river mark can go to hell
Came in to cash a check by local customers. I live in the town too, had id...etc. Was treated terribly, it took them 15 minutes to decide if they would cash it, even though there was no issue and was never offered a seat or an apology. snarky attitude by both teller and manager.
I have a had an exceptional service at Rivermark through Lydi. She first helped me with a credit card and a few months later a car loan. No matter how busy she is, she always has a great attitude. She truly demonstrates the true meaning of customer service. Thanks Lydi!
Great service, good rates, moving from another CU for these reasons and have been impressed with Rivermark.
The wait to see an accountant is ridiculous. Well over half an hour. But the customer service was amazing.
I have my own account here great customer service!
Very satisfied and do all my banking here.
Does anyone ever answer the phones here?