|Category:||Federal Credit Union|
|Address:||5050 N Desert Blvd, El Paso, TX 79912, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–1PM Closed|
The Experience here at First Light Federal Credit Union was very Unorganized. Through the Whole Process of my auto Loan. Felt like I had to do there job for them. They claimed that they gave me 3 months to not pay my car payments. But withdrawals were still being taken out. And of course It takes them more than 40 Days to recieve my refund. I stilll haven’t received my refund to this day. Horrible service. Lack of effort. And lack of Care. I understand many people get mad at the Little things. But they have taken my bill money away from me, and documents were signed to the dates them selfs. But all I got was a simple sorry from them. Takes them 1 sec to withdraw money that’s not there’s, but it takes them 40plus days to give it back.
The "loan officers" are young ladies barely out of college who do not look or act professional. They supposedly take the documents you have signed for services you need, and then the service is never rendered (happened to me twice). I had to pay fees because of THEIR mistakes, and catch up with the payments which was hard to do. After this car loan is paid off I will never bank with them again.
Decent Bank but will not help you build your credit in any way. I found this out the hard way. They would not even give me a secured Credit builder loan after my divorce. Now they are constantly trying to give me loans since I rebuilt my Credit but I had to do that through NAVY Federal. Thanks anyways my loyalty lies with NFCU since they stuck with me through lean times.
IVE BEEN BANKING WITH THEM FOR ABOUT FOUR TO FIVE GOOD MONTHS ITS A WONDERFUL BANK AN GREAT EMPLOYEES THANK U First light..!
mexico have better ATM... looks old and nasty... my debit card dont work in the ATM i have to go inside
I have bought at least 5 cars trough them and always got the best service and rates, corteaus staff.
Will overdraft you at every chance and make up a BS excuse of why. Unprofessional and slow
slow customer service, worst bank service
Not the best business hours
Visa debit cards suk
A Private User