Category: | Educational Consultant |
Address: | 60 400 W, Salt Lake City, UT 84101 |
Phone: | +1 877-336-7378 |
Site: | uheaa.org |
Rating: | 1.4 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
GW
Gwendolyn Tsuji
I just started a Masters program and am in need of my automated payments to stop billing my checking account. I first contact UHEAA at the beginning of August to request that the payments stop billing for the month of September for my school deferment. After attempting to contact them 3x per week and e-mailing them with no response, I removed my automatic billing information from online, hoping that would be enough to stop the payments. However, I was billed in the month of September, once I was nearly a month into the school year. I am extremely disappointed with the lack of service that UHEAA has provided and would like a response as soon as possible. I want a refund for the payment that should not have been billed and I want official correspondence acknowledging my school deferral and guaranteeing that I will not be billed without my permission again. I have called UHEAA at least 3x per week for the last 60 days, each call with at least 20 minute wait times. I work regular business hours, so that 20 minutes is the greatest amount of time that I can wait. Before the company reviewer responds that I should e-mail, I HAVE ALSO E-MAILED UHEAA 3 times requesting that they contact me at my e-mail address or phone number and I have not received a response, and it has been way over two business days. Please search your system for my e-mail address and you will find my e-mails with my contact information. EVEN AT THIS TIME, I HAVE BEEN WAITING ON HOLD FOR 35 MINUTES FOR THE SECOND TIME THIS WEEK.
KE
kenjdra langston
I am very livid with UHEA at the moment. It really burns me up that when a payment is due, these companies will call you, threaten you and talk to you as if you owe them money PERSONALLY, in order o get a payment made. I DO NOT UNDERSTAND WHY UHEA IS REPORTING A LATE PAYMENT WHEN MY LOANS ARE CLEARLY IN, IN SCHOOL DEFERMENT. How do you willingly or recklessly damage an individuals credit report by false reporting. Just as the many reviewers,I I too have been on hold for LONGER than 45min, called numerous times, selected the #2 option for a call back and still NOTHING. I along with my attorney recently sent a letter to UHEA, I will NOT ACCEPT the false reporting that resulted in the DECREASE TO MY CREDIT SCORE BY 63 points. If UHEA is going to take over loans, please I PRAY, that their customer service improves. YOU DO NOT CREATE A BUSINESS TO HARM PEOPLE. Just as responses were made from a UHEA representative to other reviewers, I surely hope that I get a response aswell. Because, I am actually on the phone AGAIN and sending an email at this moment. I hope we can all get resolution in this area, instead of resulting to measures that have been deemed past necessary. GOOD LUCK all of the EDUCATED REVIEWERS.
FR
Fred Guess
My situation is a little similar to another I have read. My loan was sold while in still in deferment and was sent a notice that a bill was going to be due. I decided to skip trying to get my deferent back and go for an income based repayment plan. I filled out the IBR forms on Studentloans.gov, which sends them to UHEAA automatically, but I also faxed the forms and I mailed the forms. I did not hear anything from them so a few days before the new payments were due I called them and talked to a service rep. The service rep said that they had the forms but were behind on processing them. The serivce rep then said that he would suspend my payments for for 60 days so that my IBR paperwork can be process. That was 18 days ago and I just got an updated statement saying my loan is past due and and had the word "delinquent" posted next to my loan, a loan I have had for 10 years and have never been delinquent on. I am freaking out and think I actually might have a stroke over this.
TE
Terry Hanson
My loan was sold to UHEAA from ACS. I noticed some accounting data re my account on line that has led me to question the interest rate I am actually paying. It appears it may be as much as 29%. That is greatly in excess of the amount I agreed to pay when I originally made these college loans. I have never been late with a payment and it appears that I have never given UHEAA any reason to escalate my interest. I called numerous times and never was successful in reaching a human being. I wrote an email to UHEAA on their "contact us" site requesting the interest rate I am supposed to pay. I have not received an answer. This makes me suspicious. I want a living human being capable of giving accurate answers to me to speak with me. My next step may be to compel UHEAA to provide answers to me through the Court System. I find the standard UHEAA apology to be specious. Call me. Edward R. Hanson, Jr.
JE
Jess Sances
I am in grad school and my loan has been on deferment for a year. I was notified that I was delinquent on my loan last month and when I spoke with a customer service representative, he told me that I just had to resend my form and enrollment verification that I had already sent in when my loan was initially placed on deferment. (I have never had this issue with other loan companies. My enrollment verification clearly states that I am graduating in 2018). I promptly mailed the paperwork again and was told my account would be on hold for sixty days. A month later, I received more messages that my payments are late. This is completely unacceptable. It should not be that difficult to process paperwork that I should not have had to send multiple times in the first place. This could potentially affect my credit score. Unprofessional and incompetent.
KA
Kate Mower
I have called and waited on hold for over an hour, emailed several times, and been into the office at Gateway. I turned in my deferment form, was told that it "looked good," and that I would be updated in the next one to two weeks about whether it had been accepted. It has been over a month. I have tried contacting in every way imaginable. I have received multiple letters and emails saying my loan is delinquent, but no confirmation or denial of my deferment form. My deferment was for a graduate student grant, which I am now on in Bulgaria, so I cannot get in contact other than through email, but have still not received any sort of confirmation that they have received any of my five emails over the past month. They will destroy your credit for no reason! Avoid at all costs.
JA
Jason Boehner
For the last four months I have been unable to print the billing statement PDF from the website. Each of those times I have had to call and have them send a hardcopy of the billing statement. Each time I have called they have informed me that they are aware of the problem and that they are working to resolve the problem. However nothing changes. Does it really take that long to resolve a simple software issue? I ask the representative to email me a copy direct from their screen. They apparently are unable or unwilling to do that. They would rather snail mail me a hard copy to cause my payments to be late. It is completely ridiculous that a company would be unable to solve this problem. Do not ever if you can help it get involved with UHEAA. They are total screw ups.
SA
Sara Rampton
Uheaa has been much more helpful and understanding than any other student loan servicer that I have worked with (out of 4 in total). When I have needed a deferment, they were always very good about voluntarily back dating the application, so it would not harm my credit. The Customer service Reps, for me anyway, have always been very polite. Of course, I also make an extra effort to acknowledge the help I receive from over the phone reps, and the Uheaa reps I have worked with always respond kindly. I suspect that the reason there are only terrible reviews for Uheaa on Google, is that only the really angry people bother to comment, and the rest of us take just take their service for granted.
TE
Terrance Jesclard
online system is fine I am referring to their lack of phone service and how long the wait times have been. The couple times I needed to talk to someone I called in during non peak times and waited for 45+ minutes. I am sure there are people calling in but surely there is a better system than having people wait with no idea how long it will be until the next agent picks up. Disappointing service in that regard I fully expect to receive the generic response "we receive a lot of calls" just like they do for all the other people. Try fixing the issue instead of keeping things the way they are, because they suck now.
ST
Stephan Zajac
Frustrating Website. Half of the time the site links do not work. I cannot open my statements without getting errors, the contact us rarely works. I want to payoff my bill, but I want to mail it in. When my statement actually opens the address for the payment is different then that on your site. So who knows where to send it. Just so poorly designed and executed. **update 05/15/17** - now I cannot even get into the site as its getting a backend error. This site is so poorly designed and maintained. How are you supposed to do anything with your account when you cannot even get to the site.
BR
Brandie Barkee-Gay
This business has the WORST customer service I have ever encountered. Every time I attempt to contact them, I am on hold for a minimum of 30 minutes, usually closer to an hour. Yet, if my payment is even ONE day late they call me, literally, 4 times per day, EVEN WHEN I have already made the payment. Today, after the 3rd call, I asked to speak to a supervisor. I was refused. Instead the agent put me on hold for 5 minutes and returned to say that he would "pass the note on" that my payment had already been made. Absolutely ridiculous business practices!
S_
S_Lyn
The gal that I talked to today, Melody? Melanie? She was fantastic. I had a bunch of questions because this is my first time dealing with any student loans and she helped me understand my situation and requirements better and updated all of the necessary info that I was also calling in about. I was discouraged when I saw the 1.4 stars, but after talking with her, whatever her name might be, she put my worries to ease. Fantastic customer service. I can only hope future interactions are as successful.
AL
Alan Sinicki
Why in the world do you not give people the option to sign up for auto pay online. Fax or send a letter, just in man hours alone in a month required to process paper applications could pay a web developer for a year. On a side note my loans were sold to you and who gave you permission to change my loan terms???? Why did my minimum monthly payment that i had been paying for 12 years go down by 40%, is it so you can draw the loan term out another 10 years and make more money off me?
ME
Melissa Curran
This is ridiculous! I cannot get through no matter what time of day I call! When I did finally reach someone, I requested the last possible payment date of the 28th of each month. Got everything all set up over the phone. Then I get my letter and the due date is the 22nd of the month!! This does not help me at all! I need the last payment date of the month and now I cannot get back through to anyone to fix this error! What a joke! EDIT: I sent you an email. PLEASE RESPOND.
AD
Adele Murphy
In error; UHEA Lowered my fico score downward by 100 points!! To no fault of my own. My account was updated incorrectly. Called them to bring this to their attention. Unreachable via telephone. It took 6 months to update my account to good standings. There is STILL damage to the account from their mistake. I would like to give them more stars but they have made BIG mistakes that effect me for 7-10 years of my life. Very unfair
LA
Lauren Wheeler
Why is there an error message when logging onto this site? Based on reviews it sounds like this is a reoccurring issue. Is this something that UHEAA is working to resolve? You might imagine the anxiety a person feels when trying to access an unreliable site to pay back their loans, the very loans that affect their credit scores.
KA
KayCee Alameda
Faxed a deferment request, no response ... but automated calls back to back on Saturday morning. The problem is when I do call, I never get to talk to a person! How can I get my student loans straightened out when there are no live people to respond to calls or faxes?? Worst customer service ever!!
WI
William Hynes
This place needs negative stars. Called them today at 4:01pm. It is 4:57 now, they close in 3 minutes, and I am still on hold. Really? 56 minutes of hold time is customer service? Even Comcast does better than that. This is "small government" in action. Disgraceful.