|Address:||1258 S Jordan Pkwy #102, South Jordan, UT 84095|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed|
It is extremely rare for me to write a negative review about a company-I try to give everyone the benefit of a doubt. At first, Integrity First Lending impressed me by their documents showing me what my refinance options were, and had a very attractive rate. I started the refi process with them in February. The first warning signals were when I kept having to follow up via email on progress - days would go by with no response, with excuses of "Rylan or Jen were supposed to respond" or "I lost my cell phone". Then they pulled my credit 3 times-twice in a week, the last time I had to prove to them by showing them my credit report-only then did they reluctantly admit their mistake, but said there was nothing they could do-they refused to write the credit bureaus to state it was an error and to remove it. At one point Rylan told me that I was "not honest" about this being my primary home because my drivers license had my old address and I receive mail at my parents house because I travel frequently for work. I should have stopped then-huge red flags. After over a month of back and forth, Greg, Jen, and Rylan told me that over "30" lenders would not refinance my home, and that was with an interest rate that had started in their initial offer at 3.5, then somehow ended up with all their "effort" at 4.75%. We both walked away at that point, only to find that they left my case open for months - I just received a letter one week ago from the mortgage lending company stating that they could not continue because Integrity First never sent them any of my paperwork. A few months later I contacted the company that helped me with original mortgage, 1st Rate Mortgage and Clark Harvey. Clark said that my paperwork was so easy that he was able to close my refinance with cash out, with appraisal in 3 weeks for a 15 year, rate of 3.25% with no closing costs, no lender fee, and a refunded appraisal fee-exactly what I wanted Clark said he was able to shop and find me the best rate and had several companies compete for my business. Integrity First was going to charge me for all of those items above. Be extremely wary of Integrity First Lending - they will question your integrity and in the end damage your credit.
MY EXPERIENCE WAS AMAZING! Lisa Schmirler and the rest of her team were fabulous to work with! Lisa was right there with me EVERY step of the way. She went out of her way to teach me about the home buying process and made it simple for the average home buyer to understand, follow and actually enjoy! She made herself readily available via phone, text and email at all times, even outside of business hours! There were MANY times where I needed to communicate with her either early in the morning or late at night and she she was there every time to take my call. She encouraged me to hang in there when times got a little tough and she shared the joy and excitement with me when things went my way. She was professional in every aspect of the word. She was right on time with every document, every signature, every addendum and ALL the other mountains if paperwork needed for her to get it done right! And she did it.....and she did it right! Her experience and knowledge was so on point that we closed on my house nearly TWO WEEKS AHEAD of the scheduled closing date! One day prior to my birthday and what a great gift that was! I owe it all to Lisa and the team that she built around me. They took very good care of me and made me feel like I was the ONLY person in the world buying a house at the time. They attended to me daily and gave me the attention of a king
We completed our original home loan with "Integrity " First Lending in July 2014. It was a bad experience. Greg made promises he didnt keep and we had to threaten him with a bed review and a call to the BBB on order to get him to follow through with his promises. Then in 2016 we got a call from Greg asking if we wanted to refinance since rates were lower and values have gone up. We decided to go ahead because he had eventually followed through on his word last time, and we thought a refinance would be pretty easy. The whole process was a mess! It took over two months to complete the refi!! We submitted every document requested immediately but would receive no communication from anyone at "Integrity" unless we called and asked. We heard every excuse under the sun as to why it was taking so long... (Greg was on vacation, the other loan processor was fired, etc. etc.....) Our closing date came and went 3 times before it was all said and done. At the end of the day, we ended up getting a large refund from the company because they knew they had handled the entire situation terribly. Unfortunately the refund did not help with the bad taste that was left in our mouth after two terrrible experiences with this company. I highly recommend taking your business elsewhere!
I have recently had the amazing experience of purchasing and financing our 1st home with Integrity First Lending, my Loan Officer is the wonderful Amir Kalay! I have really enjoyed my experiences working with him on not only our first home buying experience but he also recently helped us with a refinance on our home. He has gone above and beyond to help keep these processes as simple and easy as possible. He explains everything is ways that are easy to understand. He keeps us informed and helps you get the best options . He knows that we are fist time home buyers and keeps us involved every step of the way and has even helped us set up home warranties and more for our home. He recently saved us by refinancing and dropping our interest rate by a full 1 % and reduced other amounts of our mortgage to make it more affordable for us. As a young family that is a BIG Deal! I highly recommend Amir and his talent and ability to help you through any home buying and financing process. ! I look forward to working with him many years to come on future home buying and financing experiences!
This is my third home purchase. May I say it was also the easiest and smoothest home purchase as well. With the previous two purchases, I would never trust my family and friends to go with those individuals, but with David Kent and Integrity First Lending, I would not hesitate to send any referral their way. Very professional, very on top of things and extremely knowledgeable of what, when and how to get the best mortgage deal out there. David is an expert on VA loans, but he also did a Conventional loan for a friend I referred and got it closed in a very fast fashion, very impressed. Not only is Dave committed to meeting our needs and expectations as a professional, he also shows and expresses genuine concern and care for us. A super individual and now friend that properly represents the name of the company, Integrity First Lending is the way to go. Thank you Dave and all staff that got my wife into the home she always wanted!
Tori and her team (Stephanie and Joel) at Integrity First Lending are sensational to work with! As a first time homebuyer the process can be overwhelming, but from my first meeting with Tori I felt confident knowing I had her to rely on. She answered all of my questions, was prompt in everything she did (which is important in such a competitive market!), and got me the best possible deal. Most importantly, she made me feel like a top priority and as if my loan was the only one she was ever working on, and she was available whenever I needed her, even after regular business hours if need be. Stephanie and Joel had the same excellent customer service and worked diligently with me to make my loan happen. I would 100% recommend Tori, her team, and her loan products as she made my experience better than I could have asked for and was very instrumental in making my homeownership dreams come true! Thank you Integrity First Lending!
We worked with Rylan and Amir on our home loan and the service we received was very refreshing. They took the time to speak with me not only over the phone, but in person when I had additional questions about the mortgage process. After having such a long and painful experience applying for a home loan the first time we purchased a home, I was gearing myself up for much of the same with this loan company. I was blown away by the care that Amir took in answering all of my questions and even creating a cost spreadsheet for me to view the different loan options available. Overall, the process took less than 3 weeks once we applied for the loan and we were very happy with the interest rates provided and the communication through out the process. I will be recommending them to all of my friends and family members.
I highly recommend Dave Kent and Integrity First Lending. In the process of moving between states, Dave and his staff were constantly in communication and facilitated an ease to the process. After a curveball was thrown at us due to a delay in the sale of our home out of state, Dave moved quickly to ensure that this would not impact our home purchase in Utah. When that was threatened by a delay in the lender origination, Dave went to went to work prior to 6am on his vacation day to motivate and move the process forward. The close was accelerated and Dave personally oversaw all the details, even attending the close and finalizing all aspects with title company. I will not hesitate to continue working with Dave Kent for future opportunities as well as invite others to do the same.
I wanted to thank you for all that Integrity First Lending did for me and my family. I also wanted to let you know what an outstanding job Lisa Schmirler did for us. She was extremely knowledgeable about the process and took the time to explain, in detail, what the status of our loan was and what we should expect going forward. We had several unusual circumstances that made our home loan process difficult but Lisa was always positive and worked tirelessly to make it happen. I have no doubt that had it not been for Lisa and all her efforts we would not now be homeowners. My husband and I are very grateful to Integrity first lending and Lisa Schmirler. Thank you!
Jatinder Pal Singh Nagi
Absolutely fantastic to work with this team. We recently refinanced, and I was glad to get to Integrity First Lending. I was advised well, was given weekly updates and the whole process was super organized. I was running my own numbers, Excel sheets and had questions; each and every one of them were answered to my satisfaction. I call this a "problem solving" team. Every scenario was new for me, but Ryan and his team, Cherise and Wendy, brought their experience and had a solution ready for me. And yes, they go beyond their call of duty - I was in a different time zone, still I would get text or email replies beyond their working hours.
Dave Kent at Integrity did a VA loan for us on our recent house purchase. Dave is super knowledgeable and helpful. He was always responsive and really went out of his way to make sure every question I had was answered and that every detail of our loan was in place. We went through many gyrations before we finally found the house we wanted at a price that worked for us. Honestly as we moved from potential house to house I was bugging Dave constantly for numbers - and he was always right there giving me all the details with a great attitude. I highly recommend Integrity and Dave in particular - especially if you are doing a VA loan.
While my experience with Integrity First was great in a whole--and I would recommend to anyone. The process, services, and team at Integrity are very good. The icing on the cake however--and the sole reason may experience went from good to fantastic rests on the shoulders of Tori Seiler. She represents everything an employer should look for in an employee. I would rank Integrity at a 4 star rating but Tori takes it to the 5... I am sure there are other great folks to work with at Integrity, but I consider myself fortunate to have been able to work with Tori through the process of my first home purchase (Summer of 2016).
Wow, I just finished my loan with Chad and Joel and they were amazing! I had previously used another mortgage company and after speaking with Chad I could tell he was significantly more knowledgeable than the other company. Chad took the time to show me multiple options ( Thanks for your patience Chad ) and helped me to look at them comparatively to find the loan that was the best fit for my goals. Thanks for saving me a lot of money over the other mortgage companies I spoke with and showing me that my business mattered. I definitely found the company I will be going back to for my refinances and future purchases!