|Address:||43315 Southern Walk Plaza, Ashburn, VA 20148|
|Working:||9AM–4PM 9AM–4PM 9AM–4PM 9AM–4PM 9AM–6PM 9AM–12PM Closed|
I had to go there twice today and even made an appointment with Merrill Lynch Financial Advisor for 2:30 PM thru the branch manager of the B of A branch for my second visit. She took my cell number in case he could not meet with me for the 2:30 appointment. Upon arriving there, I saw him sitting in his office with door closed on the phone, so I sat and waited for him. Five minutes later, B of A branch manager (the same person I spoke with earlier in the day and made the appointment for me) comes up to me and tells me that the Financial Advisor can see me today and if I want to reschedule my appointment. I explained to her, I work Monday thru Saturday and have a day off every other Friday, and today is my day off. When I asked her, why no one called me before I made my trip to the bank, and that she had my cell number! She looked at me as if it was my responsibility to call to confirm the appointment. Well guess what B of A and Merrill Lynch, there are plenty of other financial institutions in this area. I am taking my business elsewhere.
The worst customer service ever! There is always a line with one teller, 2 on a good day, they never pick up the phone, just horrible! I am considering switching banks because the service here is so horrendous!
Extremely bad service. The manager is absolutely not helpful in anyway. If I was given a choice I would give them zero stars. No restroom for customers. Insufficient tellers to manage the crowd.
Avoid the manager at this place she is rude and ignores you for a simple question. Avoid this location needs new management. There is BOA in Ashburn Village on route 7.
Worst Experience Ever. Wasted my two hours there to make a transfer. The entire staff including the manager are full of BS and Lies. WILL NEVER GO THERE AGAIN!
A Private User
Pretty pathetic customer service, very cold reception and no passion to even answer questions..there is guy called Brian, stay away from him
Staff always friendly to all even on a busy day. I love going to this branch.
I do My best to avoid this bofa location. Poor service
Great service I love every one at the branch
Non cooperative Wasting time
Dave is great!