Category: | Bank |
Address: | 6038 Greenbelt Rd, Greenbelt, MD 20770, USA |
Phone: | +1 301-474-4887 |
Site: | locators.bankofamerica.com |
Rating: | 2 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–12PM Closed |
NI
Nicole Poole
Everyone here should lose their job because they have no idea what customer service means. I went in here to retrieve cash out of my account and I did not have my ID but I had a copy of my ID, a birth certificate, credit cards, and my social security card. They still would not allow me to get a temporary bank card or withdraw more than 50 bucks even after I called the 1800 number and got their approval. The supervisor told me that he did not have to speak with anyone at the headquarters if he did not want to.I ended up driving to VA and was able to get a temporary bank card and withdraw with the same documents I gave them. Horrible attitudes and obviously do not understand their companies policies.
A
A Private User
avoid this branch if you can - first of all, it took me 5 tries to get someone on the phone - it just rings and rings and rings. so I had to go down there to get a simple questions answered. you get to wait for 10 deep midweek and the AC is broken. all the charm of a trip to the DMV, but with bullet proof glasss between you and the teller.
GR
Greg Stierle
I was going to leave a bad review because it took me interacting with four people to close my account. But as I was there the kindness and helpfulness of those I talked to made me change things up. I disagree about earlier reviews saying
AL
Alaina Alexander
Terrible service. Understaffed they wanted me to wait 40 min on a Monday at noon to close a account ended up having to travel to another location
BA
Bao Ha
Horrible service! Came to do a simple wired transfer, and they had to sitting on the chair for more than an hour!!
TR
Tristan Merson
The women who worked there helped me as soon as I walked in and I was on my way it was fast easy and efficientl
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Bryan Duarte
terrible service even for simple tasks
TH
thania hernandez
worst service ever! never coming back.
MA
Madelin Estrada
Terrible service! never coming back
DA
David Okay
Ass