Related: | landmark credit union reviews |
Category: | Credit Union |
Address: | 2 Lafayette St, New York, NY 10007 |
Phone: | +1 212-693-4900 |
Site: | nymcu.org |
Rating: | 3.4 |
Working: | 8AM–6PM 8AM–4PM 8AM–4PM 8AM–6PM 8AM–4PM Closed Closed |
L
L Man
when I first became a city employee, I was told that banking with MCU provided many perks. Direct deposit is processed sooner, interest is great, and you have access to good loans. Direct deposit is definitely processed sooner. I guess if you are living paycheck to paycheck that is a perk. interest is a joke. so is customer care. for months the website had a bug that did not allow me to register or access my account online. the branches are few and in between and due to the nature of my title, I never could make it in. Months after opening The account, i was finally able to access the online features ( aka view my balance without paying a fee). P.S. the mobile app AND mobile banking are still both bugged and dont work for me. phone support is also horrendous. There is an automated line which allows you to access a very bare menu of options but nothing helpful such as transferring money or stopping deductions. I discovered after a fee was taken out of my account that there was a minimum balance of $500 required after one year of opening the account. This had never been explained to me in the past. This was the last straw for me. I discovered that you cannot close the account online or via phone so I walked 20 minutes during work to try and talk to someone. The bank was in the style of a DMV. i spoke to a clerk and was told to grab a ticket. The queue was posted on TV screens. Finally when I was called I was told I would have to wait 6 weeks for deductions to stop before I needed to come back in person and close the account. TL;DR: MCU is inconsiderate, inconvenient, and offers little to no benefits for NYC employees. I was truly shocked to discover a credit union servicing so many people for so long could be so horrible. STAY AWAY!!!!
PE
Peter Stieglmayr
This bank is garbage! Perhaps the validity of opening an account with this bank may come from other services that may be helpful (good rates on insurance and car loans), other than that. Total crapola. I had an issue with them, had to wait and wait in the branch. Then there comes the very unprofessional customer service by phone and also the website which is totally bad. No good overall.
ME
Mehmet KYGSZ
It did not mean onions Union? Where is here?
CH
Christopher Riddick
Horrible bank. Inconvenient hours and locations... tons of fees and poor customer service... do not recommend...
LE
Leah C
My mom been going to this bank for years , everyone is friendly and very clean and reliable
DA
Daphne Ramirez
Been a member for several years and have always received excellent service
CR
Crystal S
Been a member for 7yrs...good service but they need to build more branches.
LU
Luis Abreu
Great service. Perfect bank for medium class people.
TE
Teemos T
Fees Fees Fees Dont use them
AS
Ashley Laster
In and out within seconds.
MA
Margaret Wellington
They suck
MR
Mr Arman Galaxy
Awesome
WI
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