|Address:||100 N Krohn Pl, Sioux Falls, SD 57103|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–1PM Closed|
Me and Kevin have had nothing but great luck and experience with out loan person. Melissa Alac i believe is her last name, has been kind and patient. If a mistake was made or confusion she helped to fix it. If i dont respond by phone call she texts me right away which i love. She helped me through when i hurt my ankle and had to be off work for a month. I gave her a couple weeks notice and she worked out a payment plan. I consider her part of our family in a way. She had never been rude or took from my account without permission. I love how she takes customer service and working out a solution seriously. We love Melissa and hope we can continue to work with her in the future. She even walks us through paper work or whatever we have to fill out or sign or fax she is there every step of the way. Melissa gets 10 stars and more from us.thanks from Holly Ross and Kevin Dent
I have had some bad experience but if it werent for Jessica she goes above qnd beyond her job to make her customer feel important. Her empathy and understamding is great. She is soft spoken even if you fall behind on payments she stern but also empathetic come up with ways to help get your payments on tract , words of encouragement and honestly if it werent for her i wouldve given up my vehicle and given up everuthing if it wasnt for Jessica. Also a few other people Ive dealt with have been pretty great. Erica . I work with customer on a daily basis and one bad customer service call could ruin an entire deal. So thank you for the hard work you guys do. Keep it up.
Since I was able to purchase my vehicle, They were the only ones that would take me with little to bad credit. They have deffinatly been better than the last places I have worked with for an auto loan, Melissa; my account manager is amazing. Anytime I need to talk to them about making payments they are very easy to work with, They make you feel great and that they are down to earth and not dreading to talk to compared to any other collector. I personally recommend Melissa for any future people looking for a great person that will be there with you when you need it.
Thanks to Auto loan acceptance corp and Jessica for helping me with my newer car my van was in an accident and they were still able to help me out and I so appreciate them for it they went out of there way to help people again I already bought a car and payed it off and they help pm with the van and then the car after the accident I highly recommend them for people that is hard to get a vehicle to step in the door of wheel city and fill out a application and get your new car today thank you Auto loan acceptance corp
I am a long time customer with Auto Loan Acceptance and my account manager is Melissa P. She is an exceptional customer service representative who truly cares about her customers and their needs. She goes more than above and beyond and provides exceptional service to all of her clients! She is an absolute asset to Auto Loan Acceptance and you can always tell by the smile in her voice that she completely enjoys her job! She is the BEST!!!
mrs Elle is one of the greatest customer service/ managers/ supervisors i have had to deal with... she is honest , understanding , and she treats her customers very well. i give her 5 star plus as a rating and she deserves to be noticed highly as she is always friendly on the phone and returns calls, emails in a timely manner, thank you for always treating me as a valued customer . Thank you always Alicia & Jeremy Brown
Elle is such a awesome person to deal with!!! My wife and I were having problems making our payment because of the time we have had to take off for our newborn that is having health issues and is in and out of the hospital but Elle kept working with us to help keep us in our vehicle ive never had a person who will go out of her way to do that!!
I had Jessica from there corporate office she was amazing has called and keep up with me and all my issues and questions she has taking the time to listen to me and help how ever she cld she needs a bonus lol and love what your doing there thanks for all the help
Ive been with auto loan acceptance corp. gor about 3 years now and elle is amazing shes always there to help with a smile when i need her coildnt ask for a better loan lady!!!!! If i ever buy another from them they better make sure elle takes care of my loan!!!
My Account Manager ELLE is awesome. She has always been very patient with me and helps keep my account where it should be. She is very easy to talk to and I became more then just a client to her. Its people like her that makes dealing with loans much easier.
Melissa P. Has been amazing help with my ALAC stuff. She has been very kind and helpful and I have enjoyed working with her. If you get a auto loan from ALAC try and get her to be your account rep!!!
Melissa is my account manager and she is very good she is also very understanding when I run into an issue with the payment because a vehicle goes into the shop for a repair
Been working with Elle for the last few years been a great experience working with her and greatly appreciate the things that they have been able to help me with.
Great place to get a vehicle. Have gotten multiple vehicles from them. Jessica is always on top of things and I never had to wonder what was going on.
Elli is amazing when I had financial issues she worked with me every step of the way so I could keep my van. She is the only person I will talk to
Rachel has been outstanding to work with. She has addressed all concerns and found solutions. Thank you Rachel for being an asset to ALAC
Debra Eagle Tail
I usually work with Ellie she is wonderful and very helpful. She is very personable and friendly thank you Ellie for all your service.
Ellie has helped me out with my vehicle for the last 3 years and she is always there for me and so understanding. Great service
Deidree Blacksmith and I love working with Ellie. She understands and very easy to work with. Thank you Ellie!!
Elle is awesome always helps no matter what will only talk and deal with her keep up the great work thank you
Elle has been very helpful with any problems I have.She try to do what she cans to keep customers happy
Elle is awesome she is always there when you need her… The best part of my auto loan is her
Eli has worked with us soUchiha she is an amazing asset to your company 5 stars for Eli
Jessica is great! Very helpful and always responded in a timely manner. Thank you :-)
You had the opportunity before I left my review.....
Elle is awsome always there when needed