|Address:||6707 Brentwood Stair Rd, Fort Worth, TX 76112|
|Working:||7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM Closed Closed|
I used to work for this place and they are actually very patient when it comes to going to repo a car. so Lee you my friend suck money balls for not paying your damn car payments! lol They outsource their repos and they do not have to let you know. Dante I also saw your review and just to educate you a little bit, Innovate buy contracts that have already been sold, so if went to a dealer and bought a car from them its your fault for the high interest rate when you bought it. When they buy your contract they do not change your interest rate or even the term of your contract, which you signed before innovate even bought your account. All in all this was a great place to work for but was too far of a travel fro me.
WORST CUSTOMER SERVICE!! Their representatives are incompetent, poorly trained and continually provide misinformation and their supervisors are just as bad!! I had a different auto finance company that went out business and my account was bought up by Innovate Auto Finance. Since then, I have had the unfortunate experience of having to deal with them on multiple occasions and to complain about being over charged, receiving incorrect invoices, repeated request to sign the same document. When confronted about their mistakes, their quick to hang up or keep you on hold and never get back to you! Innovate Auto Finance is not even worth a one star rating!!!!
I HAVE THIS LOA AND ADVISE ANYOONE INTRESTED IN FINANCING TO STAY AWAY FROM THIS COMPANY!!!! THEY ARE THE WORST IN CUSTOMER SERVICE AND MISAPPLIED PAYMENTS, AMONG A LIST OF OTHER ISSUES. IM NOT SURE HOW BBB RATED THEM A+ BUT THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS. CURRENTLY RESEARCHING WAYS TO FILE A CIVIL SUIT. IF THERE IS A WAY TO FIX YOUR CREDIT I STRONGLY ENCOURAGE THEY PREY ON PEOPLE IN NEED!!! NO STARS NEEDED OR EARNED!!!
This is one of the greediest companies. they literally scalp you to the bone financially and punish you for making your payments on time with service fees to pull more money from you. The only way to avoid this is to mail your check in or sign up for bank account link where they auto pull the money for your account without notice when they feel not on the due date.Awful just awful stay as far away from this place as you can.
This is the worst company to do business with. I understand the high interest rate, which happens, but the customer service is the worst I have ever had to deal with. The rudest people and have no interest in helping the consumer. Every payment I have made has been on time and now when I only owe 1000.00 on the car they have lost 2 of my payments. I would run fast from them and I will never use them again for financing.
This place is absolutely the worst place. I have tried to work with these people and they are rude, unprofessional and a complete waste of time. I would think if I am trying to help them they would be helpful but no all you get is attitude. If you are reading these comments, please believe the comments are all true!!! HORRIBLE HORRIBLE NEGATIVE RUDE!!!
The customer service is horrible, lack of professionalism and they are very rude!! Ride fast cars in lancaster sc on bypass 9 is over charging people for cars, and when you bring it to their attention they sell your account to this company!! There will not be getting any more services from me! No stars needed I had to pick one for this comment to post
My Car Guy Zander
Called to get 10 Day PayOff for Auto Loan. Customer Service Adviser, "Lakeisha" was rude and hung up on me. When I called back, "Edgar" answered and after I asked to speak with Lakeisha, I was placed on hold for over 10 minutes then Edgar came back on the phone and said she was at lunch. Is this a real business???
To all affected/wronged leasees/customers, make sure to promptly file complaints wit the FTC - The Federal Trade Commission - your local DA office, your state attorney general office, and the department of justice, and concurrently seek legal representation against these crooks/thieves!
Workers couldnt care less about your situations, and your interest rate will be outrageously high. U will eventually pay double what the principle price is. They will never eat off of me again. Was a loyal, but now a very unsatisfied customer.
Do You Know Who You Are
Charge me 400 dollars for going over mileage which came to be a computer glitch with their data tracker they are a rip off company I swear when I finish school I will file suit on them class action should be the thing
I have had absolutely no problem with this company so far.They take My payment out automatically and report to credit agencies.My credit score has jumped 60 points so far with Innovate.Thank -you.
I need to get a loan, but after reading all these bad reviews I guess I will not be getting a loan with these guys. Just wow!!
This place sucks. Hands down. They definitely do not care about your situations and they are very rude. DO NOT USE THEM!
Worst company ever they switched me unfortunately very unprofessional and their customer service is sub par at best
They are ok, we need just follow their policies. Thank you "Innovate" for do the Loan to me, I appreciate it!
This company is the worst company I have ever been with. I wish my loan was never sold.
Good company! Very helpful and understanding
Is like it a ghost financial place
They harass people.