|Address:||600 E Holly St, Bellingham, WA 98225|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–6PM Closed Closed|
I am appalled at the poor service received and the lack of professionalism. The purpose of our visit was to remove one signer and add two others onto our nonprofit organization’s account. We were helped by Amie, who was pleasant, but extremely slow. It took her over an hour of active time assisting us with our simple request. She did not know even basic account servicing questions such as how to add another online login for the account. We were incorrectly told by Amie that there can be only one login ID per account (despite having 3 people on the account). Later we found out that you can indeed have more than one login. The next day, I was furious when I found out that WECU did a hard pull on my credit, as though I had applied for a loan / line of credit. I never authorized them to run my credit, and I was not applying for anything that would require a credit check. I was NEVER given any disclosures by Amie or anyone else. I immediately contacted the bank and they will be issuing a letter to Experian requesting that the credit check be removed from my account, as I did not authorize it. Upon further investigation, the branch manager confirmed that it was an oversight on Amie’s part that she forgot to provide the proper disclosures. Beware of this place. I recommend staying far far away. From everything I have seen, they are unprofessional, not very knowledgeable and inefficient.
Service has declined since I joined 18 years ago! There are so many complaints that I have from requesting support for a community endeavor and being treated rudely--to coming in for questions about a loan and being told that there was no one available and then, waiting anyway to see that there were two staff that could help me--to a long, drawn out process to borrow a small amount of money. If WECU defines themselves as a non profit community service, I think that they need to check the definition in the dictionary! Afterthought--There was also the time a year ago that they changed the routing number on our checks, but failed to tell us. I wrote three checks using the new ones, then worried that I had used the wrong checks and that they would bounce. The response from the CU was--yes, we should have notified you, but failed to do so in a timely manner :(
Got an account, waited a good 10 days, no card. Go in and they sent it to the wrong address. Order another card. Wait a good 10, maybe 12 days, get a call saying the card manufacturer never sent out the cards made on a certain day. I call WECU directl to ask more specifically when my card is coming, they tell me in 5-7 business days, tell me about the instant card, i decline it. Wait 10 days, call again, they say they were under the impression i was getting the instant so they never ordered my new card. Been waiting for over a month now, will be switching banks. Terrible communication skills.
Our family has banked with WECU for years and have never had a poor experience. Services include: car loans (2), safe deposit box, Visa credit cards (1% back annually), household checking and savings accounts for everyone (including the kids) in the family. Customer service is always fast and friendly. The app is easy to use, even for mobile deposits for my daughter who lives out of state. Plus, the employees are active in the community volunteering for multiple non-profits. An all around great organization that I recommend.
Would have given them 5* until they decided to stop having calls to customer service go to a bank branch, and now go to a phone tree instead. I sat on hold with a simple question about transferring money from savings for like 15 minutes. And was told by the machine that it "apologized for longer than usual hold times"
Paychecks post on time witch is awesome but if you deal with L&I they deposit your check right away but wecu takes additional 2 days for it to show on my acct. Horrible . looking for a new bank . any recommendations?
I like the bank, but man, I could really use some Saturday hours. Also, website is deficient in that at no point does it reveal branch hours.
Great customer service every time I go whether they are busy or slow. The consistent service I receive from each location gives me comfort.
I always have excellent customer service, and help when I need it. I love WECU. This is the first time I have ever appreciated a bank.
Never any money in the atm on Monday and lines are always long waiting for a teller. Do not recommend Wecu.
Get this: They sell your private banking information to other companies against your will. Nice!
A Private User
Dont waste time writing any negative reviews. They are automatically screened and deleted. :(
Ross Stovall II
Great service nice people 1 thing I wish is that they were open Saturdays even limited hours
Always friendly, never judged. Always get my questions answered. Great friendly staff!
Great service love how late they stay open very convenient and friendly staff
Long customer service wait times and they need some Saturday hours.
Great place to do your banking never had a problem
Love WECU , best credit Union in the pnw !
Rude call center reps. So not helpful.
Great bank, I am a member since 1994.
Gotta love local credit unions!
My favorite credit union.
Great customer service
Love my bank