|Address:||1551 S 9th St, Kalamazoo, MI 49009|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed|
Benjamin D. Stanaland Sr.
About four years ago, I moved 900 miles North to Kalamazoo. I lived within walking distance of Arbor Financial (ECCU at the time.), my first business contact in Michigan was made at the 1551 S. 9th Arbor. All of the staff at this Credit Union are so personable, ready to assist, and sincere when they offer to help. From the beginning to this date, I have been made to feel as though I am visiting with neighborly friends with every contact I have with them. Though this is not a personal / individual communication, I do sincerely wish everyone of the Arbor team members at the 1551 S. 9th in Kalamazoo the very best.
Sidney Ellis (Not related) is a wonderful customer service person. He has always worked his hardest to get great results for me on loans. Sometimes it did not work out in my favor,but he had great follow up with me. It has worked out in my favor and was able to have extra cash when needed. I have not been this happy with a banking institution in quite some time. Thank you all for everything you do, but thank you Sidney.
I am incredibly disappointed in the new online bill pay options and the inability to make payments from outside institutions. This was one of the reasons I previously liked ECCU. I will not be doing business with them once I have my loans paid.
I have been a long time member, but HATE the new online banking. It is very difficult to access. getting into it with out a customer service rep is impossible.That means if you are trying to bank online during off hours, you are out of luck!
Love ECCU, well now Arbor! Thanks for having such great customer service. I never have issues with my banking. I love the app as well, makes it convenient to quickly look at my balance and make automatic transactions. Keep it up!
A solid banking institution over all. I have always been welcomed and informed by honest and straight forward individuals. I will also add that Sydney Ellis is above and beyond for those he works for!
They have been my bank for nearly 10 years and have been fantastic to work with. I do all my banking through them and even used them for my first home purchase. Highly recommended.
While I find the employees helpful, their website is lacking. It does not list you pending transactions. It only shows a difference in the account and available balances.
Terrible bank went so far as to steal 33$ from disabled person and their 2 small under5 year old children