|3300 State Rte 1403, Charlottesville, VA 22901, USA
|9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–1PM Closed
My wife and I were in the market for a used car. We had used big banks (Capital One, Wells Fargo) for other car loans in the past and wanted to give our support to local business this time. We walked into the credit union to apply but there were no loan officers in the branch, even though it was the middle of the day. We were told we would have to apply online and then someone would contact us within 24 hours. We applied online and waited. After nearly 72 hours with no phone call, we contacted the bank and were told that our loan had been approved. A week later we decided on the car we wanted to buy and called the credit union to get the check. The loan officer on duty was poorly trained and had to put us on hold several times and call other branches for help in the process. After a while, she told us that our loan application had actually been denied, but she could not give us any more information or explain why the previous employee had told us that the loan was approved. For some reason, she told us we could reapply if we wanted. Fed up with their poor customer service and disorganization, we called Wells Fargo and had our loan ready to go in less than an hour. UVA Community Credit Union might be good for simple things like personal banking, but they are utterly incompetent when it comes to auto loans. Take your business elsewhere.
Their products are community oriented and they have novel products that further the community oriented goals. They have in business for 60 years helping the community with needed financing in novel products. I am a fan of energy efficiency financing.
If you fall behind in your payments, this place is hell for you. Better not to borrow money from here if you fall on hard times.
I adore the Credit Union. Always nice folks with personal service. Good online banking. Would never consider banking elsewhere.
More employee turnover than a Pancake House! HR was not friendly, as well! Borderline incompetent!!!
Always slow, drive thru is consistently backed up. Improvements need to be made
Nice local credit union, great auto loan rates, and nice customer service.
Listed as a deposit ATM partner with Alliant FCU and it was not.
Tellers are always super friendly and nice
Tiki Kuenekina Oliwiela
Love my bank.
Fast and easy