Category: | Credit Union |
Address: | 5400 NE Antioch Rd, Kansas City, MO 64119 |
Phone: | +1 913-905-7000 |
Site: | communityamerica.com |
Rating: | 4.5 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed |
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Eric B
This was my first visit to a CACU branch on the Missouri side of KC. Even though it was very busy at the lunch hour, both lobby and drive-through, the tellers very pleasant, upbeat, and helpful. This made up for the slight wait and lack of more of the common amenities found in the larger branches around town. Because this was my first visit to this branch in this state they did a very good job of confirming my account and deposit history without making me feel like I was just another number. They even made recommendations to improve my interest rates on my long-standing accounts and were willing to make the changes on the spot. Had the wait not been so long and my having to get back to downtown Kansas City (which lacks any manner of CACU presence) I would have taken them up on it. As of mid-2016 this is the closest branch bank with all services (tellers, drive-through, etc.) to downtown and it still takes around most of the lunch hour to make the run. That is NOT the fault of this branch, so I still give them 5 stars.
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A Private User
This Credit Union is the BEST possible place to put your money!!! Just FYI you have to be with the Credit Union and establish and good account before you can get overdraft protection They are better than ANY bank out there!!! At regular banks you will receive fees for EVERYTHING, at Community America the only fees that we have ever had are overdrafts and those are our own fault!!! We have been with Community America for over 4 years and if some one was rude to you, than you were rude first!!!
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JoAnn Schaaf
I have been banking at CACU for a long time. I have always had good service. Today I was blown away with the exceptional customer service I received from Christina Olesen. I had a problem with Discover taking out a duplicate payment from my account and we kept running into road bocks and she just kept on going until she found a solution that helped me. This by far one of the best examples of customer service I have ever seen in my 59 years of life! Thank you Christina Olesen!
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A Private User
I love cacu. I had them originally, then left them for bank of america because they had a branch across the street from my house. My banking experience there was the worst of my life. Rude tellers, excessive fees and constant balance errors made me go running back to cacu, even if I did have to drive 10 miles out of my way to use them. The staff is always polite and helpful; going the extra mile to help me with any concerns. I highly recommend this bank.
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Mohamed Diallo
Worst experience ever, bump into an associate named Carol, she was rude and disrespectful, instead of helping me and empathizing with me, she said no. I sid not feel I was being helped! This is not the first time seeing client being mistreated in this branch.
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Shanae McClenton
I appreciate the personal attention I receive each time I visit CACU on Antioch. No matter what I need the associates are willing to assist. However, trying to invest or begin a retirement plan is difficult.
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B C
Can rarely access account. New website is crap. Bad support. Incompetent tellers.
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Bill Gronert
Associates are always helpful and nice.
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Whitney Standlea
Great and cheerful service.