|Address:||3005 New Tampa Hwy, Lakeland, FL 33815|
|Working:||8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed|
After the extended period of punching in the appropriate numbers etc. and waiting time - chances are very good that you will get a busy signal then the line goes dead. When and if ;you finally get someone they seem nice but if you need to transfer or talk to someone else be prepared for another extended wait - and possibly another dead line.Trying to do a wire transfer to put money back in an IRA - I assume the cut off time is 2:00. Then I call up to find out it is 1:30. I faxed over and get back a transmission report that says 1.40. I called at 1.45 to make sure the fax went through. After being on my phone for over one hour the lady says the person is at out at the moment and is still trying to find someone to check my signature. She has tried all ext. and just gets voice mail. This cost me taxes on 29,000 bucks. Today was my last day to get the money in.( IRS 60 day rollover) - I am disabled and had computer problems also. Yes I should have done things earlier,- but still consistently a hassle to get anything done. This is not the first time.
I fully agree with Mr. Scarpitta. EVERYTHING is antiquated about this bank. From their services to their service. It is nearly impossible to get a hold of someone without waiting in a queue. Service is the exact opposite from the stores. Banking here is definitely not a pleasure. I feel sorry for Publix employees that have no choice but to bank here. AWFUL.
I have been a member for years and the customer service is EXCEPTIONAL ! Very happy I have the option to be a member! LOVE IT!!
Good service company name might get in the way of a good bank.
Just like Pulix to us, always cheerful and helpful.
Linda Mary Shadrick
Great service. Great place to bank.
Great credit union and great people.
Good Service with a smile