Category: | Pawn Shop |
Address: | 611 N Dysart Rd, Avondale, AZ 85323 |
Phone: | +1 623-932-9364 |
Site: | westvalleypawn.com |
Rating: | 4.6 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 10AM–5PM |
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Craig Haven
Rosanna M. Valdez is a very rude and unprofessional manager... I bought a used XBOX One and took it home, and my girlfriend saw that the unit had been tampered with (seal cut and screwdriver marks). I took it back to West Valley Pawn & Gold, and always had great customer service. This time I was met by Rosanna Valdez (Manager) who said no employee at the store ever accepts gaming consoles with a broken seal, but would give me a refund “this one time”. What a way to say it was my fault, but they are going to help me. I asked why they did not disclose the broken seal, and asked for information showing when the unit came into their store. It came in May 2017, sold to me Sept 2017 for $146. Other units they have for sale are $224 to $272. I asked for information on a current unit in stock, to see what the actual price difference was. I feel they knew about the broken seal, discounted the price to get it out of their store and it would be some suckers problem (that would be me). They did not have any notes in their system saying my unit was defective, and the manager was obviously upset and didn’t want to give me the customer service I needed. She was less than professional on many occasions, so I asked to speak to her boss (General Manager). She relayed my information to the GM as if I was complaining, but all I want to do is hold them accountable. She gave my phone number to the GM and said he would call me, so I said I will wait here for the call. A few minutes later she said she didn’t know if I was going to wait here all day for the GM to call me, and asked if I wanted some water. Thanks... so here I sit. Well, the GM has enough time to have another discussion with the manager, and she brought me a piece of paper with his email. She said they are not allowing me to sit in the store all day waiting for the GM. I said he took the time to call you and say all that, and he couldn’t call me? She said yes. I asked to see another Xbox One so I could do my own comparison to see if they violated the Arizona Consumer Fraud Act, and she said I am only a customer to get the refund, and hey have the right to refuse service and won’t me letting me get info on another unit. That tells me they knew they made the mistake of getting a tampered Xbox, and tried to sell it off to get rid of it and make some money. That is disgusting... I will never do business here again!
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Kate Sanchez
Best pawn shop in the valley, thank you Celia: This is by far the best and cleanest shop I have ever been in. Don’t be fooled by outside appearances, the inside is clean, shiny, and very welcoming. It was my first time in a pawn shop for selling and not browsing, so I really didn’t know what to expect, except maybe just having to end up walking out disappointed. But this was not the case, far from it. As soon as I walked in, I was greeted warmly by the staff, and was assisted with my items by Celia. Let me just say I really hope you are reading this Celia, because you are the one of the kindest people I have ever met. Having trouble with bills right now, and because I’ve been a wreck I started crying like an idiot. Celia took my hand and talked with me, she talked with me about family, she talked with me about things she has gone through and sympathized with me greatly. Can I tell you just how much that meant? For someone so understanding and kind to help you through the process you are unfamiliar with? I was given a great value for my items, more than I had hoped for and that was very great to me. It was a simple, quick and easy process to go through, and I have Celia to thank for that. Even with so much she had gone though, she wished and prayed for my family and for good times to be ahead. She is, as far as I am concerned, an angel. I will recommend this pawn shop to anyone I ever talk to, because it is worth it for the value and the people. A+ business, A+ customer service, and I walked out thankful for a kind face and hand that helped me. Celia, you are the best. I wish you all the luck in the future, you deserve the best because you were the kindest soul I’ve ever run across. Thank you so much. -Katherine S
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ramona feitshans
I have been going to west pawn for several years and am very happy and satisfied with the way they conduct business with me. There is a lady there by the name of "Celia" who always has a smile on her face and is very knowledgeable in her job.I have recommended West Valley Pawn to my family and friends and have suggested they ask for Celia because she has great customer service.All the the people that work there are great, but I like Celia cause she explains everything that needs to be paid, if I need an extension on my pawn she tells me just exactly what I will need to pay and what and when I need to pay it off. She also lets me know when I am eligible for more money on my pawn.She is one of my favorite person to conduct business with.The gentleman that works in the jewelry repair also has great customer skills as well.He also always has a smile to give.Great overall place!
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Pedro Guzman
The service of Celia super has taken care of us for almost 7 years and has always treated us with kindness and courtesy does not compare with the treatment you get in other establishments we recommend west valley Pawn. From Avondale az ... 1000 likes
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Vanessa Anaya
Today I went ala West Valley Pawn shop. Reyna Celia attended me and were very friendly. They helped me and answered all my questions. They could give me a good price on my articles. The store looks very limpia.Tambien have a variety of things.
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Lucila Erickson
AcceptHoy west valley was in pawn and Celia attended to me like porke me to enter all very clean and all very friendly especially Celia very friendly and nice person. To all I recommend you have no idea alludan as
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Charlene Johnson
We have come to this pawn shop for about a year and have always been happy with their services. The ladies are very respectful and help when we need them. Celia helped me today with my last minute shopping and we had a very uplifting joyful conversation. The store is clean and organized. Very easy to find what we need and browse for any good deals. They are very good with their prices. I will continue to shop here and refer family and friends.
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CDJA Productions
It was my first time going to West Valley Pawn. The service was great. The customer service skills are very good. They were all so very friendly. I was very happy with the family friendly service. It was a very organized business. They have a great selection of items. The customer service was very truthful. Made me feel like I was very appreciated and welcome. I would recommend them to anyone. I would come back to do business here..
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Annalit Uriostegui
This store is a little hidden but right across the school! Celia was very patient let me fiddle with the item i wanted to buy So I could leave satisfied. She assured me I could return item if I was not satisfied within the time frame set. (7days) The shop is clean and smells clean. They are very organized and I did not have to wait long at all! Less than a minute and I was out total time in 15 min
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Elsie Sandoval
West valley pawn is very clean and well organized. Everytime I walk in Celia or one of the other staff always greets me with a smile and ready to help mode. I honestly recommend this pawn shop, they help you get more money for your stuff. Very clean as everytime I walk in, came in today and Celia helped me out with my renewal. I look forward to making more business with West Valley Pawn
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Stephanie Gonzales
Very unprofessional...the actual owner has failed to return my jewelery, phone call/text message. Had no other choice, but to report this to a few agencies. One of them being the Better Buisness Burial. My bracelet has sentimental value. It can NEVER be replaced...very unfortunate. I hope NO one else has to experience this lack of professional business from "WEST VALLEY PAWN & GOLD...
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Santiago Calvo
Customer service was great. My brother and I had walked in to sell a few things and got more than what we thought we would get for a few video games. Celia helped us right away and was very kind. She Called us right over when we walked in and worked with us fast. I would definitely recommend this pawn shop to friends and family. Everyone there was in a bright mood and very lively.
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Corey Aoys
When I came into west valley pawn I was greeted by celic. I came there to see what I could get for a watch I had. At first I expected over 40 at least. She viewed the watch and knew what she was talking about. She let me get 60 dollars for the watch which I was very pleased about. This store gave me excellent service and I definitely plan on coming ahain and talking to Celic.
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Cory Lee Ward
In the past we havent had good experience at pawn shops. My wife and I received great service. The staff was friendly. The facility was clean and well managed! I would definitely recommend this pawn shop to friends and family! Better service than I received at any pawn shop in Mesa. Great place to find jewelry. We pawned several items at once and was quoted as good price.
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Nakisha Mitchell
They are reasonable... Cool people and very respectful. They try to help you the best way they can.I have been coming to West valley pawn shop since I moved on this side of town which is three year now. They also have good deals on merchandize. And Cecilia she is a very nice a sweet person. People you need to come into West Valley Pawn they are GREAT.
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Rene Ramos
As soon as I walked I was greeted with a smile and was helped immediately. The staff was very friendly and helpful with the entire process. The employee who helped me Celia was very friendly and patient with me. Quality service is something that every customer seeks and they do a really great job here providing that. Thank you west valley pawn.
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Anya Alford
The store was very clean and orgainized. The staff was very friendly and helpful. Very fast service and very knowledgeable. They took time to look at all my stuff and explain their decision. Celia was very nice and worked with me on the price of my stuff. Overall i was very happy with my experience and will be coming here from now on.
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Ismael Roman
This has been the second time that I have been here.The customer service has been stellar .Place looks clean and secure. Celia has been awesome with me both times .She makes me feel welcome no pressure and gives me a warm smile everytime.I will continue to bring my business here .just an overall great customer service from everyone
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Sara Nava
Very understanding of my situation very helpful well explained for how everything works and how payments work and everything. Great staff very caring and sincere. Especially one lady named Celia great service, helpful. Overall just a great place to pawn. So if you looking for a place and need a place to pawn this place is it.
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Nancy Alamilla
Today I went to the store West Valley Pawn. It was my first time coming in and I absolutely love it. Celia was very nice answering all my questions. The store look really clean. Everyone was very friendly and helpful. I would definitely recommend West Valley Pawn for anythinq you want to pawn or sell.
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MidWest Mitch313
I came here looking to sell my phone. Just needed a Little gas money and they took care of me. There was no long wait and the service was great. I would most definitely come back here if I need to. Celia was the Clerk that helped me. She was nice and friendly. I recocommend this pawn shop to everyone.
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Crystal Ruelas
I came in and had a great experience with their employee Celia...she was very helpful..kind and always had a smile ..she greeted me as soon as I walked thru the door ...the establishment is very clean ..smells good ..and I would refer them to my friends and family ..I rate a 10 out of ten ..thank u
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Seila Karent Salazar Tadeo
Today was celia Store wing helped me and were well looked after, very clean shop and ordenada..excelente celia..gracias attention ..
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Cow Boy
Hi my name is Calvin been a customer here for a while, Celia is one of the most beautiful person I meet, and I am not just saying that. She always give a service with a smile and have a up lifting word to say. Apart from that the store is always clean and just a good spirit there. Thanks
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Ambrosia Rodriguez
My experience with Avondale Pawn was great. Especially Celia the lady that helped me was wonderful. Very understanding and helpful. The store may look kind of run down on the outside but the inside is nice. I would recommend anyone to them. And I will also keep doing business with them.