Category: | Loan Agency |
Address: | 6410 Southpoint Pkwy, Jacksonville, FL 32216 |
Phone: | +1 904-899-8300 |
Site: | mark-one.com |
Rating: | 1.7 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–7PM Closed Closed |
PA
Pamela Waggoner
I do not recommend using this company. They are terrible and most of the time when talking to them, it is difficult to understand the person you are speaking with because of their strong accent. We only had them for two years before trading in the car for another. They owed us a refund. Two weeks after payoff, I call them to find out about the refund and they said the check was mailed "yesterday". A month and a half later, called them again because we never received anything and again I got "your refund of 233 was sent out YESTERDAY". So they are giving us a big run around about giving us our refund, so whether or not they actually sent it......well, I guess we will see......Ridiculous
KY
Kyle Mooney
I have a vehicle through the company, I make my payment on time every month never have any issues. In some cases if you pay online they may call you asking about your payment, that is only because it has not been processed yet and they have no way of knowing you made it. It will not show up as "late" once it goes through. My insurance did jump randomly because they said I did not have insurance when I clearly did. All i had to do was sent them a copy and it was removed. Every person I have spoken too was polite. Only once was I passed around there office on the phone but hey it happens. They have financed you for a reason, be sure to pay on time and you will have no issues.
MA
maigualida aguilera
I have been financing my car for over a year.. but now every time we call to make payments or even try to log in online the call hangups after submitting my acct info and the website say my account is inactive ... called to get a customer rep but it also hang up the call.. pretty BAD BUSINESS when you try to be a good payee and the bank does not have good platforms for you to make your payment... I just wanna make my payment and you don"t want it??? don"t come repo my car after...I try
SH
Shawn Jackson
Horrible company they towed my car once and wasnt suppose to so i called them to see if they had my car towed and they said no so i called yhe police department and they said that the car company had it towed so they lied about that so they brought it back to my house but when they did thwy brought it back dead so the guy had to take it to auto zone to get it jumped terrible.And i missed work because or there mistake
DA
David Seward
We have had our vehicle through this finance company for almost 4 years now, not 1 time have they threatened to repo our vehicle. They have worked with us through several tough times and set backs. It is totally worth the higher interest rate that we pay to work with a company that talks to you like a person and understands things happen
ME
Melanie Nieves
The people that work here are absolutely terrible. The company is a joke and impossible to talk to. I do not even have a vehicle financed through them. I work for a collision center that is trying to repair a vehicle that is financed through this company. They have disabled the car..........
NO
Noe Salgado
This the worst that you can find. Very unprofessional people. Do not care about their customers. There is not communication in between departments. You have to talk about the same issue over and over again with them. Do not even try
NI
Nia Brown
Get your vehicle financed somewhere else!!!! I was late by a week and the repossessed my vehicle. When I got it back they had put a GPS and kill - switch device on my truck. All of this and I was only a week late! Over - kill.
GA
Gabriela Castro
horrible company none i repeat NONE of their employees have customer service skills. ALL of then are rude, and disrespectful NEVER USE THEM WARNING NEVER USE THEM!
A
a san
Worst financial company on the planet. They charge a fee for EVERYTHING and have the worst customer service I have ever witnessed!
TU
Tumble Doctor
There are horrible fees you have to pay just to make payment, customer service is rude and not helpful, i switched loan over asap.
CH
Christopher Duke
if your late there calling everyday even on the day you make a payment wished i never had them
KE
Kelly Cable
Mark One is Crap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JO
Jose Martínez
Garbage people never up to help